Shadows on the Hudson
Poughkeepsie, NY
www.shadowsonthehudson.com
(845) 486-9500
Shadows on the Hudson is an award winning waterfront restaurant located in Poughkeepsie, NY. Our building is perched on a cliff 40 feet above the Hudson River and just 50 feet from its eastern bank. This prime location affords us one-of-a-kind, truly grand views of the Mid-Hudson Bridge to the north and miles of open river to the south.
We are seeking individuals with a passion for great food and hospitality, served with care and consistency.
As a Shadows team member, you will have the opportunity to be part of a dynamic restaurant concept, in an environment that fosters professional and personal growth.
Server Job Overview:
Take customer’s orders, serve food and beverages, prepare itemized checks, and accept payments. Servers may perform additional duties, which may include escorting guests to tables, serving customers seated at counters, setting up and clearing tables, or operating a cash register. They also check the identification of patrons to ensure they meet the minimum age requirement for the purchase of alcohol. Must be professional, polite, and reliable. Must be able to learn and describe food proficiently.
Essential Job Functions:
· Wash your hands when you arrive at work and throughout your shift
· Follow all required guidelines for PPE when required to wear and maintain a clean and sanitized uniform at all times.
· Check with customers to ensure that they are enjoying their meals and take action to correct any problems
· Escort customers to their tables
· Explain how various menu items are prepared, describing ingredients and cooking methods
· Inform customers of daily specials
· Prepare checks that itemize and total meal costs and sales taxes.
· Present menus to patrons and answer questions about menu items, making recommendations upon request
· Remove dishes and glasses from tables or counters, and take them to kitchen for cleaning
· Serve food and/or beverages to patrons; prepare and serve specialty dishes at tables as required.
· Stock service areas with supplies such as coffee, food, tableware, and linens
· Follow food best practices
· Adhere to company policy and State and Federal regulations regarding service of alcohol, including taking all steps necessary to ensure the proper age of all persons consuming alcohol served on premises and refusing to serve any person who appears to be intoxicated or, in the bartender’s or Manager on Duty’s best judgment, might become intoxicated by consumption of additional alcohol
· Demonstrate current and working knowledge of restaurant environment
· Follow Food Safety standards and maintains work area and equipment in accordance with Health Department and ServSafe standards
· Ensure that tables and chairs are cleaned and sanitized after guest leave in a manner that is in compliance with CDC guidelines.
· Follow area specific steps of service, uses table and position numbers and delivers food and beverage orders to customers in a timely fashion
· Educate, sample and serve food products
· Effectively deal with multiple customers and communicate customer requests or concerns and service flow issues with servers and manager of duty
· Seats customers when needed at clean tables avoiding over seating
· Knowledgeable of host duties and responsibilities, table numbers and station assignments
· Answer phone and records reservations
· Follow station specific duties and responsibilities
· Open and/or close area following appropriate checklist, verifies completion with Manager on Duty prior to leaving the area
· Produce and present freshly prepared products following recipes and/or build sheets and merchandise standards
· Maintain personal hygiene and professional dress code to comply with Food Division and Health Department standards
· Work with the bus and host team to assist in clearing and resetting tables
Physical Requirements of the Server Position:
· Must be able to stand and exert well-paced mobility for up to 4 hours in length.
· Must be able to exert well-paced mobility in limited space.
· Must have the ability to bend, squat and lift up to 50 lbs., including, but not limited to, lifting trays of food or food items on a regular and continuing basis.
· Understand and respond to employee and guest verbal requests and visual cues in a loud and extremely busy environment.
Bartender Job Overview:
The Bartender is responsible for greeting customers, taking drink/food orders, mixing ingredients such as liquor, soda, water, and sugar to prepare cocktails and other drinks, as well as serving beer and other beverages, and completing transactions; communicating ticket times and potential problems to the manager on duty and the servers as necessary; providing the highest quality of service to customers and associates at all times; performs all other responsibilities as directed by the business or as assigned by management.
Essential Job Functions:
· Wash your hands when you arrive at work and throughout your shift
· Follow all required guidelines for PPE when required to wear and maintain a clean and sanitized uniform at all times.
· Wipe down and sanitize bar area and stool after a guest leave in a manner that is in compliance with CDC guidelines
· Greets customers and takes food order; provides information about products and looks for opportunity to “up-sell” product
· Follows recipes and/or product directions for mixing beverages, Collects payments and operates cash registers for drinks and/or food served following company established cash handling policies and procedures for all transactions; secures all monies at the end of each shift
· Follows alcohol awareness procedures for preventing intoxication and deals with intoxicated guests
· Follows all customer service, adult beverage and cash handling policies and procedures
· Ensures a clean, sanitized and well stocked bar
· Adheres to all company safety and sanitation policies and procedures
Physical Requirements of the Bartender Position:
· Must be able to stand and exert well-paced mobility for up to 4 hours in length.
· Must be able to exert well-paced mobility in limited space.
· Must have the ability to bend, squat and lift up to 50 lbs., including, but not limited to, lifting trays of food or food items on a regular and continuing basis.
· Withstand temperatures of 0 degrees Fahrenheit or less and 100 degrees Fahrenheit or greater for periods of 30 minutes or more.
· Understand and respond to employee and guest verbal requests and visual cues in a loud and extremely busy environment.